q789 Privacy Policy

q789 collects personal data in several ways — directly from you when you register and use the platform, automatically through your device and browser as you navigate the site or app, and from third-party services used to process payments or verify identity. Here is a breakdown of the main categories of data collected:

q789 does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health information, or political opinions. Where identity documents such as a CNIC copy are requested for verification, they are handled with additional care and stored securely.

The personal data q789 collects is used for specific, legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data in ways that go beyond what is reasonably necessary for these purposes.

• Account Management: Creating and maintaining your q789 account, processing login requests, and managing account security including password resets and two-factor authentication.
• Payment Processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, and card payments; reconciling transactions and resolving payment disputes.
• Identity Verification: Confirming your age and identity to ensure the platform is used only by eligible adults, and to verify that payment accounts belong to the registered account holder.
• Platform Operations: Delivering games, managing bet settlements, calculating bonus eligibility and wagering progress, and providing customer support.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as outlined in the Terms and Conditions.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and enabling responsible gaming tools such as deposit limits and self-exclusion.
• Platform Improvement: Analysing usage data in aggregate to understand how players use the platform and improve features, performance, and the overall experience.
• Communications: Sending transactional notifications — such as deposit confirmations, withdrawal updates, and security alerts — to your registered mobile number or email address.

q789 processes your personal data on one or more of the following legal bases, depending on the type of data and the purpose for which it is used:

• Contractual Necessity: Processing that is necessary to fulfil the contract between you and q789 — for example, processing your deposit so you can play, or processing a withdrawal request you have submitted.
• Legitimate Interests: Processing necessary for q789's legitimate business interests, such as fraud detection, security monitoring, and improving platform performance, provided these interests are not overridden by your own rights and interests.
• Legal Obligations: Processing required to comply with applicable legal obligations, including anti-money laundering checks and record-keeping requirements.
• Consent: For optional activities such as marketing communications, processing is based on your explicit consent, which you may withdraw at any time.

q789 does not make automated decisions that produce significant legal effects on players based solely on automated processing of personal data without human review where this would be inappropriate.

q789 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Data is shared only in the following specific circumstances and only to the extent necessary:

• Payment Processors: JazzCash, Easypaisa, Raast, and banking partners receive the financial data needed to process your PKR transactions. These providers operate under their own privacy policies and security standards.
• Identity Verification Services: Third-party verification providers may receive identity documents such as CNIC copies to complete KYC checks. These providers are bound by strict data handling agreements.
• Game Software Providers: Game providers receive gameplay data such as bet amounts and game session information necessary to operate the games and calculate outcomes. They do not receive your full personal profile.
• Technology Infrastructure: Cloud hosting and technical infrastructure providers store and process data on q789's behalf under data processing agreements that require them to maintain appropriate security standards.
• Legal Authorities: q789 may disclose data to law enforcement or regulatory bodies when required to do so by applicable law or in response to a valid legal request.

q789 uses cookies and similar tracking technologies on its website and app to make the platform work properly, remember your preferences, and understand how players use the service. A cookie is a small text file placed on your device when you visit a website.

The types of cookies q789 uses include:

• Essential Cookies: Required for the platform to function — these handle your login session, keep your account authenticated, and enable core features like deposits and game loading. You cannot opt out of essential cookies without breaking the platform.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display choices to give you a more personalised experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the platform — which pages are most visited, where players spend time, and where they encounter issues. This data is used to improve the platform.
• Security Cookies: Help detect and prevent fraud, identify suspicious login attempts, and protect your account from unauthorised access.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling certain cookies may affect some platform features. The q789 mobile app uses equivalent device-level identifiers for the same purposes described above.

q789 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• TLS encryption on all data transmitted between your device and q789's servers.
• Encryption of sensitive data — including financial details and identity documents — at rest on q789's servers.
• Access controls that restrict which staff members can access personal data, limited to those with a genuine operational need.
• Regular security assessments and monitoring to detect and respond to potential vulnerabilities or breaches.
• Two-factor authentication options for player accounts to add an additional layer of login security.
• Secure, password-protected account areas with session timeout controls.

While q789 takes every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and interests, q789 will notify affected players in a timely manner and take immediate steps to contain and address the breach.

q789 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following general retention principles apply:

• Active Accounts: Personal data associated with an active q789 account is retained for the duration of the account's existence plus the legally required period thereafter.
• Transaction Records: Financial transaction records including deposits, withdrawals, and game results are retained for a minimum period required for fraud prevention, dispute resolution, and compliance with financial record-keeping standards.
• Identity Verification Documents: KYC documents such as CNIC copies are retained for the period required by applicable anti-money laundering and identity verification obligations, and are securely deleted once this period expires.
• Support Communications: Customer support correspondence is retained for a reasonable period to enable continuity of support and to resolve any disputes that may arise from prior interactions.
• Closed Accounts: When an account is closed, personal data is not immediately deleted. Certain records must be retained for legal, fraud prevention, and dispute resolution purposes before secure deletion.

When data is no longer required and the retention period has expired, q789 securely destroys or anonymises it so that it can no longer be associated with you as an individual.

As a q789 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact the q789 support team — requests are handled promptly and without unnecessary barriers.

• Right of Access

  You can request a copy of the personal data q789 holds about you. This is sometimes called a Subject Access Request. q789 will provide this information in a clear, structured format.

• Right to Rectification

  If any personal data q789 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Many details can be updated directly through your account settings.

• Right to Erasure

  In certain circumstances you can request that q789 delete your personal data. Note that some data may need to be retained for legal or compliance reasons even after an erasure request.

• Right to Restrict Processing

  You can request that q789 restrict how your data is processed in certain situations — for example, while a dispute about accuracy is being resolved.

• Right to Object

  You can object to processing based on legitimate interests, including profiling for direct marketing. Where you object to marketing, q789 will stop sending marketing communications immediately.

• Right to Data Portability

  Where processing is based on your consent or on a contract, you can request a copy of your data in a structured, machine-readable format that allows you to transfer it to another service if you wish.

q789 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, make a deposit, or use any of q789's gaming services. This is both a platform rule and a core responsible gaming commitment.

Age verification is built into the registration and account verification process. q789 may at any point request documentary evidence of age — such as a copy of your CNIC — and will place restrictions on an account until verification is satisfactorily completed. Any account confirmed to belong to a person under the age of 18 will be immediately closed, all funds will be returned to the originating payment source, and the personal data associated with the account will be handled sensitively and deleted once the necessary compliance steps have been completed.

If you are a parent or guardian and have concerns that a minor may have accessed or registered on q789, please contact the support team immediately. q789 takes such reports seriously and will investigate and act promptly.

q789 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable laws, or best practices in data protection. The date of the most recent revision is always shown at the top of this page.

When material changes are made to this policy — particularly changes that affect how your data is used or shared — registered players will be notified via their registered email address or through a notice displayed prominently on the platform before the changes take effect. For minor updates such as editorial clarifications, the revised policy will simply be published with an updated date.

Your continued use of q789 following the notification of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request account closure by contacting the support team, and your data will be handled in accordance with the retention principles set out in Section 07 above.

• Check this page periodically to stay informed of any updates to how your data is handled.
• Significant changes affecting your rights will always be communicated to you directly before they take effect.
• Questions about this policy or how your data is processed can be directed to q789 support at any time — we are here 24/7.